frequently asked questions
We require an adult (over 18) to be on the premises during the booking, they don’t need to participate (even though they are more than welcome to!)
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AFTER 29th August, please allow 90 minutes for your experience due to our new VR experience! This will consist of:
Arrival and check in 30 minutes prior to your booking time to ensure your VR experience does not get cut short.
30 minutes for our new Multiplayer VR Mini-games.
30 minutes for the main VR arena (around ~8 minutes for briefing and kitting up and ~22 minutes in the simulation).
Experience time will be deducted due to lateness!
BEFORE 29th August, please allow 60 minutes for your experience, consisting of:
Arrival and check in 15-30 minutes prior to your booking time to ensure your VR experience does not get cut short.
30 minutes for the VR experience. Around ~8 minutes for briefing and kitting up and ~22 minutes in the simulation.
After the experience, you can compare and discuss your scores with some hot food & refreshments (alcoholic & non-alcoholic) at our bar.
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We are open 7 days a week:
Monday - Friday: 14:00 - 22:00
Saturday: 10:00 - 22:00
Sunday: 10:00 - 21:00
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Each slot can accommodate up to 6 people.
If you have a group of 7 or more, your slot will be split into 2 slots. The second slot will commence 30 minutes after the first. If you have a group of 13 or more, your slot will be split into 3 slots. The third slot will commence 30 minutes after the second.
If you have a group of fewer than 6 people, the slot is open to other members of the public. If you prefer to keep your session exclusive, there is an option exclude 'random players' from joining during the booking process.
For large group bookings (24+) we offer bespoke packages depending on your requirements. You can enquire here and we will get back to you within 24 hours.
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Rescheduling and cancellations are available up to 48 hours in advance of your booking only. Cancelling your slot in time will allow us to issue you with a full refund.
- If you cancel at least 48 hours prior to your reservation, a full refund will be issued to the original payment method OR will be applied to a voucher for a future booking
- If you cancel between 24 - 48 hours prior to your reservation, you will be charged 45% of your booking fee. The remaining balance will be applied in the form of a voucher for a future booking
- Cancellations made in less than 24 hours WILL NOT BE REFUNDED
For all groups bookings (24+), you are able to reschedule or cancel your booking up to 1 week in advance of your initial booking
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It’s always best to book in advance to get the cheapest ticket price & guarantee your time slot, but we do accept walk-ins (subject to availability).
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Up to 12 players can play at once on each of our AR Social dart lanes.
Prices are per lane:
£25 per lane / 30 minutes
£40 per lane / 60 minutes
Discounts available on Thursday, Fridays & when adding on to a VR booking.
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After making a booking, you will be required to present your payment card upon arrival (during check-in) to one of our team. This will also be emphasised in your booking confirmation via email.
This is purely for security purposes only and failure to do so will lead to refusal of your participation in the experience. We will not be able to reschedule or refund your booking if you fail to present your payment card when requested.
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Yes, we do!
If you're interested in purchasing gift cards for anyone you think will enjoy the experience, you can now purchase them online at https://www.navrtar.com/gift-cards. Gift cards are valid for 12 months from the purchase date and can be redeemed against any of our experiences.
Alternatively, you can call us on 0203 696 5253 if you have any questions.
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We’re located in Dickens Yard, Ealing W5 2UQ
You can drive or get public transport.
The closest tube station is Ealing Broadway (Central and Elizabeth Lines)
Dickens Yard also has its own Q-Park with over 500 spaces located beneath the development. 20% off for our customers available at reception (https://www.q-park.co.uk/en-gb/cities/ealing/dickens-yard/)
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You must check in at the venue with our hosts 15-30 minutes prior to your booking time. We cannot start until your whole party is present. Please account for travel when planning arrival.
For guests who arrive up to 10 minutes late into their booking time, the experience may be shortened to ensure our other guest bookings are not impacted. Anyone arriving more than 10 minutes late will not be admitted. No refunds will be given for missed sessions.
No-shows will incur automatic cancellation of your booking and forfeiture of payment.
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We certainly do! Check out our drink’s menu and food menu before you arrive to see what might tempt you. We do need advance notice for all food orders, so if you’re feeling peckish please either add your food choices into your basket before checkout OR email us if you forget.
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Yes, if you’re just after a refreshment or a go on one of our table/arcade games, feel free to drop by.
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You can book online or book in store. However, we recommend booking online in advance to avoid disappointment.
For large group bookings (24+) we offer bespoke packages depending on your requirements. You can enquire here and we will get back to you within 24 hours.
If you have any questions, feel free to contact us on 0203 696 5253. You can also send an email to info@navrtar.com.
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Dynamic Pricing is a new & cheaper way for customers to experience virtual reality.
This scheme works in phases and depends on the number of slots booked for that particular day.]
AFTER 29th August (60 minute experiences)
Prices will start from £28 per person (full price is £44) and prices increase as more slots are booked. So for you to get the best price for your group, you're better off booking sooner rather than later!
BEFORE 29th August (30 minute experiences)
Prices start from £24 per person (full price is £32) and prices increase as more slots are booked. So for you to get the best price for your group, you're better off booking sooner rather than later!
For large group bookings (24+) prices vary depending on your requirements. You can enquire here and we will get back to you within 24 hours.
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Up to 6 players can play at once on each of our AR dart lanes.
Prices are per lane.
£25 per lane / 30 minutes
£40 per lane / 60 minutes
For large group bookings (24+) prices vary depending on your requirements. You can enquire here and we will get back to you within 24 hours.
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We offer student discount via Student Beans only. You can apply student discounts on the bottom of the homepage.
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If you have purchased tickets via Virgin Experience days or another third party vendor like Red Letter Days or Buy A Gift, you will not be able to make your booking directly on our website. Please email info@navrtar.com with the following details:
Please check availability on our website before selecting your preferred date & time.
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We clean and disinfect all equipment after every use.
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While we can’t 100% guarantee it, our experience does not induce motion sickness. Motion sickness is caused by a difference between your actual and perceived motion. During our experience, our motion capture technology will track you in real-time. Meaning your avatar won’t move unless you do.
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Everyone can see each other as they would in real life. Our cameras track your movement in real time and allow you to see precisely where everyone else is.
Additionally, there are clear boundaries to prevent you from exiting the game area. As long as you pay attention and follow the in-game instructions, it will be safe for you.
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For the VR experience: If you have a group of fewer than 6 people, the slot is open to other members of the public. If you prefer to keep your session exclusive, there is an option exclude 'random players' from joining during the booking process.
For the Social Dart lanes: Our AR Darts is booked by the lane with up to 6 players on one lane. So your darts session will always be private :)
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Each lane can accommodate up to 6 people and we have 3 lanes!
That’s 18 players at once!
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Yes! We would love for you to share your experience with your friends and loved ones. You can ask your host to take photos and videos of you during the session.
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We recommend that you dress in light, comfortable clothing. This is an active experience, so choose clothing and footwear that won’t restrict your ability to move around the space.
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If your frame is smaller than 142 mm wide and 50 mm high, it should fit within our VR headset. However, we advise to wear contact lenses if possible.
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Take a look at our ‘experiences’ page to see some videos and photos of each of our experiences. We have 4 games that you can choose from. We offer two zombie survival experiences in Overrun I & Overrun Stage II. We also offer a strategy-based alien shooter in Strike Team Delta. For players younger than 13, we recommend Toonstrike which is more family-friendly.
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Due to health & safety, there is a strict minimum height requirement of 1.3m (no minimum age). Customers under 18 must be accompanied by an adult.
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This experience requires you to be able to move around with a headset while using both hands. For this reason our game isn't wheelchair friendly (just yet).
People under the influence of drugs or alcohol will not be allowed to play based on their impact on health & safety.
If intoxicated with alcohol, that person(s) will not be allowed to play and the option for a refund or credit will not be available.
For health & safety reasons, people with the following medical conditions or impairment will not be allowed to play:
If you would like to double check if you are able to play, please email us at info@navrtar.com or feel free to give us a call on 0203 696 5253
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We do not have any baby-changing facilities on site. Our venue is not suitable for individuals under the age of 7.
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You would be able to hire out the venue where we have ample seating and the choice of 4 x 65" TVs for presentations. Not forgetting that we have a bar and can even arrange the food for you.