frequently asked questions

Dynamic Pricing is a new & cheaper way for customers to experience virtual reality.

This scheme works in phases and depends on the number of slots booked for that particular day. Prices start from £24 per person (full price is £40) and prices increase as more slots are booked. So for you to get the best price for your group, you're better off booking sooner rather than later!

For large group bookings (20+) prices vary depending on your requirements. You can enquire here and we will get back to you within 24 hours.

You can book online or book in store. However, we recommend booking online in advance to avoid disappointment.

For large group bookings (20+) we offer bespoke packages depending on your requirements. You can enquire here and we will get back to you within 24 hours.

If you have any questions, feel free to contact us on 0203 696 5253. You can also send an email to info@navrtar.com.

Rescheduling and cancellations are available up to 48 hours in advance of your booking only. Cancelling your slot in time will allow us to issue you with a full refund.

  • If you cancel at least 48 hours prior to your reservation, a full refund will be issued to the original payment method OR will be applied to a voucher for a future booking
  • If you cancel between 24 - 48 hours prior to your reservation, you will be charged 45% of your booking fee. The remaining balance will be applied in the form of a voucher for a future booking
  • Cancellations made in less than 24 hours WILL NOT BE REFUNDED

For all groups bookings (20+), you are able to reschedule or cancel your booking up to 1 week in advance of your initial booking

After making a booking, you will be required to present your payment card upon arrival (during check-in) to one of our team. This will also be emphasised in your booking confirmation via email.

This is purely for security purposes only and failure to do so will lead to refusal of your participation in the experience. We will not be able to reschedule or refund your booking if you fail to present your payment card when requested.

If you have purchased tickets via Virgin Experience days, you will not be able to make your booking directly on our website. Please email info@navrtar.com with the following details:

Please check availability on our website before selecting your preferred date & time.

  • Name:
  • Email:
  • Contact number:
  • Voucher serial number:
  • Voucher PIN:
  • Preferred date & time (excluding Saturdays):

Let us know and we can get this booked in for you

Yes, we do!

If you're interested in purchasing gift cards for anyone you think will enjoy the experience, you can now purchase them online at https://www.navrtar.com/gift-cards. Gift cards are valid for 12 months from the purchase date.

Alternatively, you can call us on 0203 696 5253 if you have any questions.

Due to the hardware, health & safety and graphic content of the experiences, there is a minimum height requirement of 1.3m (no minimum age). Customers under 18 must be accompanied by an adult.

This experience requires you to be able to move around with a headset while using both hands. For this reason our game isn't wheelchair friendly (just yet).

People under the influence of drugs or alcohol will not be allowed to play based on their impact on health & safety.

If intoxicated with alcohol, that person(s) will not be allowed to play and the option for a refund or credit will not be available.

For health & safety reasons, people with the following medical conditions or impairment will not be allowed to play:

  • Broken limb(s)
  • Severe hearing loss or impaired vision
  • Epilepsy (or any related conditions)
  • Heavy pregnancy (from second trimester)
  • Heart conditions

If you would like to double check if you are able to play, please email us at info@navrtar.com or feel free to give us a call on 0203 696 5253

Each slot can accommodate up to 6 people.

If you have a group of 7 or more, your slot will be split into 2 slots. The second slot will commence 30 minutes after the first. If you have a group of 13 or more, your slot will be split into 3 slots. The third slot will commence 30 minutes after the second.

If you have a group of fewer than 6 people, the slot is open to other members of the public. If you prefer to keep your session exclusive, there is an option exclude 'random players' from joining during the booking process.

For large group bookings (24+) we offer bespoke packages depending on your requirements. You can enquire here and we will get back to you within 48 hours.

If your frame is smaller than 142 mm wide and 50 mm high, it should fit within our VR goggles. However, we advise to wear contact lenses if possible.

We require an adult to be on the premises during the booking and doesn't need to participate (even though they are more than welcome to!)

We are open 7 days a week:

Monday - Friday: 14:00 - 22:00

Saturday: 12:00 - 22:00

Sunday: 10:00 - 20:00

Yes, Dickens Yard has its own Q-Park with over 500 spaces located beneath the development. 20% off for our customers available at reception (https://www.q-park.co.uk/en-gb/cities/ealing/dickens-yard/)

You would be able to hire out the venue where we have ample seating and the choice of 4 x 65" TVs for presentations. Not forgetting that we have a bar and can even arrange the food for you.

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